Contact (TFL)
About
The Firing Line is one of the world’s last ceramic tile works still using traditional heritage skills, techniques & technology (including c.100 year old cast iron dust presses). Ceramic City Stories* (non profit) & The Firing Line have been working closely for the last three years & are based in the same historical building; Winkhill Mill, Stoke-on-Trent, England (UK). This partnership & these activities continue to evolve as we explore exciting new creative opportunities together.
The Art Tile Company | Etruria Works, Garner Street, Etruria, Stoke-on-Trent, England (UK)
Our latest joint venture is The Art Tile Company Collection. Visionary Designer & Entrepreneur Timothy Strevens Evitt led this important Stoke-on-Trent firm to success nearly 40 years ago. After early trials in his ‘garden shed’ studio; he assembled some of the best artists & technical experts available & established the company’s manufacturing base in Etruria, Stoke-on-Trent. Tim Evitt’s vision & ambition was to replicate the finest high quality Victorian & early 20th Century tiles using a combination of traditional & contemporary techniques & authentic manufacturing processes. This resulted in a wide range of creative products & some of the best (re)productions since the originals were first made more than a century ago in The Potteries & further afield. The team produced dust pressed & relief moulded tiles decorated with detailed transfer prints, hand painted designs & sumptuous glaze colours. These replicas were made to exacting standards & used (at the time) in many settings including prestigious restoration projects, commercial premises & private houses.
The Art Tile Company was recognised as a market leader at the time & their products are highly valued & sought after vintage items today. It was previously assumed that most of the firm’s archive stock had been lost; that was until the rediscovery of a significant quantity of original tiles & borders. This stock was saved when The Art Tile Company sadly ceased trading in the early 1990s. This exciting find offers a unique opportunity to create a lasting collection & historical record of The Art Tile Company’s celebrated production catalogue. It also provides an opportunity for you to own part of that history by buying some of the limited surplus stock of these exquisite vintage tiles. Each tile sale will help Ceramic City Stories & The Firing Line map & preserve this collection & continue to develop our wider working partnership.
Maw & Co. | Welby House, Sneyd Hill, Burslem, Stoke-on-Trent, England (UK)
We are also excited to announce that we have recently discovered a small quantity of high quality encaustic (inlaid) floor tiles. These stunning vintage tiles were produced by Maw & Co in Burslem, Stoke-on-Trent nearly a quarter century ago using designs & manufacturing techniques that date from the early 1800s. The last incarnation of this historical company was (re)established to produce replica tiles for a number of prestigious restoration commissions including the Palace of Westminster (London), U.S. Capitol Building (Washington) & Central Park’s Bethesda Terrace (NYC). Maw & Co had a long & illustrious history & truly global reputation. The company was one of the UK’s leading tile manufacturers & competed successfully with Mssrs. Minton & Hollins for prestigious commissions & valuable export markets across the world (USA, Australia, South Africa, etc). We can now offer you a unique opportunity to own an authentic part of that 170 year ceramic legacy. These rare & majestic encaustic productions (cut & uncut) are believed to be the last remaining archive stock ever produced by Maw & Co.
Danny Callaghan (Ceramic City Stories) & Richard Wilshaw (The Firing Line) are working closely to explore & archive The Art Tile Company Collection. We are also sorting, organising & selling surplus stock to help with the associated costs. You can help us develop this partnership by searching tiles for sale in our online shop (click here).
*Ceramic City Stories C.I.C. 0959467
Contact
Get in touch
Interested? Questions? Please get in touch to discuss your idea or request a quote.
Danny Callaghan
UK: 07999 350176
World: +44 7999 350176
Winkhill Mill Swan Street
Stoke-on-Trent ST4 7RH
England (UK)
Cancellations
If the Buyer cancels the order after despatch, but before physical delivery, the Buyer will be expected to accept delivery of the goods and take responsibility for the return of the goods to the Company. A Full refund will be issued for the Goods and the original Delivery charge once the goods have been received and inspected by the Company, as being in a resale-able condition. The Company will not accept under any circumstances the cost for delivering, or re-packaging of the goods. Please note if your tiles are not in stock and we ship them to fulfil your specific order, the order cannot be cancelled once it has left the factory and is in transit to us.
The Buyer can within 7 working days of receipt, cancel their order. Cancellations should be made either in writing, by email to hello@ceramiccitystories.info or via telephone: 07999 350176 The Customer does not need to give a reason, however, a brief outlined explanation will help us to improve our Customer Service in the future. If the Customer decides to cancel the order, a FULL refund for the GOODS and original DELIVERY charge will be issued. If the order is cancelled, the goods must be returned to the Company. The cost for returning the goods is the responsibility of the Buyer. However, if the Customer returns the goods themselves to the Company, the Company, will not reimburse the cost of returning the goods.
The goods must arrive in a resale-able condition, therefore the Buyer, before returning the goods must ensure that the packaging is suitable for the safe return of the product. The cost for any additional packaging will be the responsibility of the Buyer.
If the original packaging has been opened or is deemed by the Buyer to require improvement, to allow the safe return of the goods, it is the responsibility of the Buyer to complete a re-packing exercise, at their cost. The Company will not accept any costs for the re-packing of goods, in any circumstances.
Refunds for cancellations will only be processed once the goods have arrived with the Company and have been fully inspected and deemed to be in a resale-able condition. The Company reserve the right to amend the amount refunded based on the value of the resale-able goods.
Refunds will be processed as a priority, however, dependent upon circumstances, the administration may take up to 5 working days to complete. The maximum time period to refund any monies will not exceed 60 Days from the receipt of goods. Additionally, please note, any monies paid back to Credit / Debit cards may take a further 3-5 days to show on Customers statements; however, it may be possible to improve on these timings by contacting your Bank / Card account company.
After 7 working days from delivery, the Buyer wishes to cancel the order, this action will be considered to be a 'Return' and be covered by our Returns Policy - see below.
Returns
Damages / Incorrect Delivery - If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.
Surplus - We will refund any tiles in their original boxes within 30 days of the date of delivery. The customer will be responsible for arranging the return of the goods to our base: Ceramic City Stories, Winkhill Mill, Swan Street, Stoke-on-Trent ST4 7RH. The goods must arrive in a resale-able condition, therefore the Buyer, before returning the goods must ensure that the packaging is suitable for the safe return of the product. The cost for any additional packaging will be the responsibility of the Buyer. The refund will be processed within 5 working days following our receipt of the return.
Change of Choice - The customer will have the right to return goods if they are not happy with their selection. The goods must be returned in the original packaging to our manufactory: Ceramic City Stories, Winkhill Mill, Swan Street, Stoke-on-Trent ST4 7RH, and the customer will be responsible for arranging transport and insurance of goods. The goods must arrive in a resale-able condition, therefore the Buyer, before returning the goods must ensure that the packaging is suitable for the safe return of the product. The cost for any additional packaging will be the responsibility of the Buyer. This must be done within 30 days of receiving the order. Refunds will be processed within 5 working days following our receipt of the returned goods, original delivery costs will also be refunded. Please note - Due to shading variation caused by stock turnover, Sample tiles are exempt from our returns policy and are strictly non-refundable. Please ensure your unwanted tiles are returned to: Ceramic City Stories, Winkhill Mill, Swan Street, Stoke-on-Trent ST4 7RH. Unused; All purchased tiles from Ceramic City Stories have not been used, uninstalled; All tiles have not been previously installed or fixed. In good condition; All tiles are in a good condition, suitable for resale. In the original packaging; All tiles are in their original tile packaging. The tiles must be returned in the original packaging to our main distribution warehouse, the customer will be responsible for arranging the return of the goods (at your cost) to: Ceramic City Stories, Winkhill Mill, Swan Street, Stoke-on-Trent ST4 7RH and the customer will be responsible for arranging transport and insurance of goods. Unfortunately, we do not accept exchanges on adhesives, grouts or clearance/job lot only tiles.
Please be aware clearance and job lot items are one-off end of the line or discontinued products - we do not offer a Returns or Exchange policy on these items.
In the event of a dispute we would advise both parties agreeing & accessing an Online Dispute Resolution platform. Approved ODR services are listed by CTSI (Chartered Trading Standards Institute): https://www.tradingstandards.uk/consumers/adr-approved-bodies platform - ODR Platforms are available for use by consumers and traders. Managed by the relevant body the websites are dedicated to helping consumers and traders resolve any disputes. An alternative route might also be explored via Citizens Advice Consumer Helpline: https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/